Residents and Dispatchers Fight to Keep Gulfport Police Dispatch
Gulfport residents and Communications Officers ask the city council to keep the Gulfport Police Communications Center, citing concerns over response times, safety and security in the city if the dispatch is outsourced.
Fighting back tears, Communications Officer LaKeisha Isaac shared first hand why the Gulfport Police Communications Center is an irreplaceable and invaluable asset to the city.
"I had a little girl many years ago, come to the front door at 3 o'clock in the morning, saying that her mother was being beaten up and I asked her what her address was and she didn't have a clue, she said I live over there . . turns out that she lived across the street from what at the time was Circle K . . . I let her into the door, she came and sat in dispatch with me, and I held her hand and kept her calm, and I got her the people that she needed. I don't know if you can get that anywhere else," Issac said.
Isaac, who has been with the department for nearly 15 years, asked the council to consider keeping the police dispatch, citing concerns over response times and personal assistance.
"I have had the pleasure of speaking with alot of people in this room, though they may not know me by face, I know them by voice," Isaac said.
"I just ask that, you really really think about not just the numbers, but the people. We're not just numbers, we are people and personally we care for the city, we provide a lot of services in Gulfport dispatch that I can assure you that the Sheriff's Office will not."
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Communications Officer Frank Wheelehan has more than 16 years with the Gulfport Police Department Communications Center and says combined, all four employees have more than 55 years experience dispatching for this city.
"If a person was to call and say I see a fight occuring . . . a person being beaten up at the skate park, we would know where it is, would a Sheriff's Dispatcher know, no, they will not."
"Dispatchers save seconds and seconds save lives, you are looking at a permanent solution to a temporary problem, I suggest you think long and hard about the service that you want to provide to the citizens of Gulfport."
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The Gulfport City Council has been discussing outsourcing the police dispatch center to save money for the past four months. During Tuesday night's meeting, the people voiced their concerns during public comment concerning budget workshop recommendations.
There was no vote about the dispatch center. For now, it is still being considered one of several cost-saving measures for the 2012 Fiscal Year Budget.
There is a budget workshop scheduled on Thursday, August 25, 2011 at 3:30 p.m at Gulfport City Hall. Public hearings are set for Thursday, September 8 and Wednesday September 21, 2011 at 7 p.m. at Gulfport City Hall.
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Several Gulfport residents also spoke up at Tuesday night's meeting about their reasons for keeping the center.
"A life is worth more than $200,000 dollars, the difference between having your own dispatcher and having it go to county, those minutes mean life, whether it's a baby or an elderly person or anyone who's choking to death."- Rosalie Roz Barbieri
"Although it's not advertised, it's bettter to call 893-1030 than 9-1-1, they will get there, they're quick. But, this safety comes at a cost, and having our services in house, and the personal control over them is a luxury we pay for. We want those services, thus the control over them. We want to control our own quality of life." - Mary Karbowski
"By outsourcing you may save money, but you're going to reduce the quality of service that citizens have enjoyed for decades, and you will be throwing away four valuable employees."- Ernie Stone
"In the past year, I was headed out of town . . I saw this gentlemen beating his girlfriend up. I called the Sheriff's Department because I was told that's their area. They kept me on the phone for 45 minutes. 'What are they doing now?' 'Where are they?' They had me following this young couple and they didn't show up for an hour and I don't think that's what we want in Gulfport." - Jeri Reed
"I can sum this up real quick, I don't see one person up here that wants to do any of this. I do agree it's a hard job. So, your job is not to decide if you want to cut someone else's job, put them out of work. You're real important job is to come up with a solution to afford it. - James Vice
To view the entire meeting online, check out the city's website. The video will be added sometime today.
mtober
7:01 am on Wednesday, August 17, 2011
....and the Police Sargents joined a union? And how will that will impact the budget? i have always been under the impression that members of management are not eligible to unionize. Guess that is an old wives' tale. Very disappointed with their decision to take this action!!
Rainbow Energy
7:05 am on Wednesday, August 17, 2011
Government's function is to decide how to spend the people's money, It takes smarts as well as compassion, but courage is just as important. The need to be loved by everyone cripples leaders who have to make these difficult decisions. It was obvious at the council meeting which folks looked at all the facts, did the necessary research, and showed leadership in a difficult time through heartbreaking entreaties not to make changes to the status quo. Pulling the plug on costly brain-dead services that can be provided much more cheaply and just as efficiently by other means as it has been shown to be the case for many years in other cities in Pinellas County took guts and a sensitive bedside manner with the patients and their loved ones.
Charleston Fritts
12:31 pm on Wednesday, August 17, 2011
I don't think the dispatch should be outsourced because helpful too everyone and having dispatch there allows them to walk-up and explain their problem, but if it's some where how will people get that help. Also what will happen to dispatch's equipment if it is outsourced.
D. Mac
5:49 pm on Thursday, August 18, 2011
You don't have to be "loved by everyone" to make a rational decision. Fairness and justice for all would be determined if those in office could look further than their noses to find more cuts in the budget..
James Gainer
4:22 pm on Thursday, September 1, 2011
We need to keep our communication officers they work harder then anybody in the police department these people go out there ways to make sure Gulfport stays safe at all times.
mtober
12:33 pm on Friday, September 2, 2011
how does dispatch keep u safe?
Anastasia
9:01 pm on Thursday, September 8, 2011
...by making sure your call is answered by the third ring; by knowing exactly where you are by hearing nothing more than the name of a nearby landmark; by dispatching help directly to you instead of having you to navigate an automated menu, then tell a call taker what's going on, then wait for the dispatcher to hear the call-taker's version of your emergency before help is sent. You may not think that the seconds make a big difference, but tell that to the boy who watched his father bleed on the Joy Food Mart floor. Do you think he knew the address? What about the mother who turned around to realize that her toddler ran out the door and is no where to be found? Did those seconds matter? The guy who wanted to commit suicide didn't have to "press one for communications" before he got to talk to help. Thank god this dispatcher was familiar with him... the gun in his mouth would've made things difficult to understand for someone who wasn't. I sincerely hope those aren't your life or death seconds as you wait to talk to help, and I pray that you know the exact numerical address of where help is needed... because "Walgreens" won't cut it anymore folks!
Anastasia
9:04 pm on Thursday, September 8, 2011
Oh... but thank god you'll save your twenty dollars this year!
mtober
10:27 pm on Thursday, September 8, 2011
Please do your research and get the facts straight. You are giving mis-information.
Anastasia
10:34 pm on Thursday, September 8, 2011
Which part is "mis-information?" They are all true accounts and facts about communications at PCSO. You make a broad attack with no supporting facts to back it. Please enlighten me.
Jennifer S
10:51 pm on Thursday, September 8, 2011
Anastasia, your account is very accurate. From mtober's previous posts, I get the impression they perhaps have strong distrust of the government. Not going to convince them.
Douglas Hudson
2:14 pm on Friday, September 9, 2011
It would appear that all of the examples stated above would have been better-handled by simply calling 911, as the Police Chief stated. I was under the impression that 911 calls would continue to be handled in the same manner, and not affected by this proposed change. Am I mistaken?
mtober
10:22 pm on Monday, September 12, 2011
That is what he said.